Refund & Return Policy

At DEXTER WANZELL LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return and refund policy.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Products showing signs of use or damage caused by the customer.
• Items marked as Final Sale.
• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective item
• The wrong product

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos of the product
• Photos of the packaging

We will review your request and provide an appropriate resolution.

Return Process

To initiate a return:

1. Contact our customer support team.
2. Wait for return authorization.
3. Securely package the item.
4. Ship it to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Refunds

After receiving and inspecting your returned item:

• We will notify you of the approval or rejection of your refund.
• Approved refunds are issued to the original payment method.
• Refunds are typically processed within 5–10 business days, depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Information

For any return or refund inquiries, please contact:

DEXTER WANZELL LLC

Email: official@dexterwanzellllc.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (U.S. Business Hours)